FAQ

Helpful Answers to Questions About Our Electronic Medical Record and Patient Portal:

  • What is HEALOW?

    HEALOW is the patient portal, offering you personalized and secure online access to view portions of your medical records to manage your healthcare.


    Through Healow, you have access to a simpler way of communicating with our office:

    • Test results (Lab/Imaging)
    • Scheduling Office and TeleVisit appointments
    • Medication Refills
    • Online Bill Payments
    • Simpler communication with your provider’s office (MESSAGES)
    • A record of all appointments
    • After-visit summaries
    • Clinical Notes
    • Join TeleVisit/Video Visits
    • Medical Records

    To schedule both in person and video visits, please visit healow - David Charles, MD - Internal Medicine - Book an appointment online.

  • How do I sign up for HEALOW?

    For the best experience, we recommend the Healow app


    • Download app from your cell phone’s iOS and Android App Store (PROVIDE APP STORE BUTTONS)
    • Register
    • Practice Code: CGBABA

    Or


    www.Healow.com

  • How do I schedule a visit?

    To schedule both in person and video visits, please visit Healow.com (new and existing patients) or Healow app (existing patients)

     

    Healow Video Tutorial Link Here 

  • How do I schedule a video visit?

    Healow App -Visits – Select TELEVIST and DATE


    OR


    healow - David Charles, MD - Internal Medicine - Book an appointment online.

     

    *New Patients must complete their first visit in office, subsequent visits can be TeleVisit/Video Visits

    New Patient Fillable Form Needed

     

    *TeleVisit/Video Visits:

    • Sick Visits
    • Follow Up Visits
    • Lab Results Review
    • Imaging Results Review
    • Referral Requests
    • Form Requests

     

    TeleVisits can be utilized for ALL visit types except Annual Physicals and Pre-Operation (Pre-Op) Visits, we will email you Lab/Imaging Orders and Referrals at the conclusion of your TeleVisit.

  • Can my spouse and I share one HEALOW account?

    No, due to the sensitive nature of medical information, patients must establish their own HEALOW account.

  • Can I update my personal information (e.g., home address, phone number, or e-mail) through HEALOW?

    Yes, you can update your personal information through HEALOW by sending updates under MESSAGES

  • If I send a message to my provider's office through Connect, when can I expect a reply?

    REFILLS:1 Business Day for acknowledgement,  5 Business Days for Dr. Charles to review

    General Messages: 1 Business Day (not including Fridays)

  • How can I see my test results in Healow?

    View Video

  • If some of my health information on HEALOW is not correct, what should I do?

    The health information in your HEALOW account comes directly from your doctor's electronic medical record, please send concerns in Healow under MESSAGES.


  • How do I request my MEDICAL RECORD?

    Have your new doctors office fax a medical records request 1-866-487-5603


  • How do I send my MEDICAL RECORD to Dr. Charles’s office?

    FAX: 1-866-487-5603

Billing FAQ:

  • Are credit card payments made through HEALOW safe?

    Yes, all electronic fund transfers and payments are compliant with Payment Card Industry (PCI) standards.

  • Do I have to pay my bills online?

    No, in addition to making online payments, you may pay your bills via phone or mail.


  • What if I have questions about my bills or balance?

    You can reach the billing department by sending an electronic message through Healow portal under MESSAGES or email Billing@DavidaCharlesMD.com